Refunds and Cancellations

Refund and Cancellation Policy

At SkinnyPanda, we strive to ensure a smooth and satisfying shopping experience for all our customers. Please read our refund and cancellation policy carefully to understand our practices.

Refund Policy:

  • No Refunds: Due to the nature of our products and international shipping processes, we do not offer refunds once an order has been placed and processed.
  • Exceptions: Refunds are only provided in cases where the product is defective or damaged upon arrival. In such cases, customers must contact us within 7 days of receiving the item and provide photographic or video evidence of the defect or damage.
  • Process for Defective/Damaged Items: To initiate a refund for defective or damaged items, please contact our customer service team at info@bestdealspanda.com with your order number and photos/videos of the defect or damage. We will review your request and, if approved, process the refund within 5-7 business days after receiving the product in our store. Please keep in mind, the customer takes full responsibility for the shipping cost of the returns.

Cancellation Policy:

  • No Cancellations: Once an order has been placed and processed, it cannot be canceled. Please ensure that all order details are correct before finalizing your purchase.

Customs Issues:

  • Customs Fees and Delays: All international orders may be subject to customs fees and import duties upon reaching the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
  • No Refunds or Cancellations Due to Customs Issues: We are not responsible for any customs-related issues, including delays, additional fees, or refusal of entry by customs authorities. No refunds or cancellations will be issued in such cases. Customers are advised to familiarize themselves with their country’s customs regulations before placing an order.

Contact Us:

If you have any questions or concerns regarding our refund and cancellation policy, please contact our customer service team at info@bestdealspanda.com or via the live chat option on our site. We are here to assist you and ensure your shopping experience with us is as pleasant as possible.

Thank you for choosing SkinnyPanda.